Are screenshots valid proof of payments?
We do not accept bank statements, screenshots, SMS, or photographs as payment proof. Please provide the bank's official proof of payment document.
- A Proof of Payment is a document from your bank that distinctly shows the necessary data listed below:
- Letterhead for the Bank Identifying information: Your name and account number
- Information about us: Name and account number of our bank
- Date - The time that the transfer started.
- Amount - Deposit size
- Reference/Trace ID
This is available through internet banking or your banking app.
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